Dermalogica Canada

Need help with your order? Find answers to common questions about shipping, subscriptions, returns, and more. If you need further assistance, our support team is here to help.

Dermalogica Canada | Help Centre

What’s your return policy?

How do I make a return?

How do I start a return?

When will I get my refund?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

Returns, Refunds + Exchanges

What is your shipping policy?

How long does delivery take?

Do you offer free shipping?

How much does shipping cost?

How do I track my order?

What if my package gets lost or arrives damaged?

Do you ship worldwide?

Do you offer expedited shipping?

My order was marked delivered but it’s not here.

Shipping + Delivery

How do I earn points?

How do I use my rewards points?

How do I become a member of the ‘Heathy Skin’, ‘Radiant Skin’ and ‘Brilliant Skin’?

How do I maintain my status within the tiers?

Do my points expire?

Am I able to use points at checkout?

How can I qualify for an anniversary gift?

Loyalty + Rewards

Promotions

How do I cancel my subscription?

How do I skip a subscription shipment?

Subscriptions

Not happy with your product? Let's help you find the right solution.

Need help with shipping? Explore our comprehensive shipping policy, covering delivery options, costs, timelines, and tracking details.

Need help with loyalty rewards? Learn how to earn points, redeem rewards, and maximize your benefits. From account setup to exclusive perks, we’re here to guide you. Contact our support team for personalized assistance.

Need help with subscriptions? Explore our comprehensive subscription guide, covering plan options, benefits, billing cycles, and cancellation policies. Whether you're a new or existing subscriber, we’ve got the information you need to make the most o

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Categories

Returns, Refunds + Exchanges

Shipping + Delivery

Loyalty + Rewards

Subscriptions