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Shipping + Delivery

Need help with shipping? Explore our comprehensive shipping policy, covering delivery options, costs, timelines, and tracking details.

What is your shipping policy?

For orders totaling less than $50, a shipping fee of $10 will be applied. Orders over $50 qualify for free shipping. Our general order processing timeline is 1-3 business days, however most orders are processed and shipped within 24 hours of purchase

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 3-7 business days. • Express Delivery: Typically arrives within 1-3 business days. • Same Day Delivery: Orders placed bef

Do you offer free shipping?

We offer fast and free standard and same day shipping for orders over $50 within Canada.

How much does shipping cost?

Standard Shipping: We offer free standard shipping on orders over $50. "For orders totaling less than $50, a shipping fee of $10 will be applied. Express Shipping: For all express shipping orders, a fee of $15 will be applied. Same Day Shipping: Same

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

What if my package gets lost or arrives damaged?

At Dermalogica, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any

Do you ship worldwide?

We do not offer international shipping or ship to any freight forwarders. Please visit our international sites to order directly from that market.

Do you offer expedited shipping?

Yes, we do offer expedited shipping orders for $15.

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship